Privacy Policy

    Effective as of December 22, 2025 · Last Updated: February 22, 2026

    1. Introduction

    This is the Privacy Policy of Vugola, a product of Vugola LLC ("Vugola," "we," "our," or "us"). Vugola provides an AI-powered video clipping and social media automation platform, helping creators transform long-form content into engaging short-form clips. This Privacy Policy explains how we process personal data of individuals who use our services, including our platform, websites, and other products and services ("Services").

    At Vugola, we take your privacy seriously. Please read this Privacy Policy to learn how we treat your personal data. By using or accessing our Services in any manner, you acknowledge that you accept the practices and policies outlined below, and you hereby consent that we will collect, use, and share your information as described in this Privacy Policy.

    Your use of Vugola's Services is at all times subject to our Terms of Service, which incorporates this Privacy Policy. Any terms we use in this Policy without defining them have the definitions given to them in the Terms of Service.

    Legal Entity: Vugola LLC
    Contact: hello@vugolaai.com

    2. Information We Collect

    2.1 Account Information

    When you create an account, we collect:

    • Email address
    • Name
    • Password (stored securely using industry-standard encryption)
    • Profile details you choose to provide

    2.2 Social Media Connection Data

    When you connect social media accounts for publishing, we collect:

    • Account identifiers and usernames
    • Profile information (such as display name and avatar)
    • Authentication tokens (stored encrypted)
    • Basic engagement metrics necessary to provide our Services

    2.3 Content Data

    To provide our video processing services, we collect:

    • Videos you upload for processing
    • Generated clips and outputs
    • Captions, metadata, and transcripts
    • Scheduling and posting preferences

    2.4 Usage and Device Data

    We automatically collect:

    • Browser type and device information
    • IP address and approximate location
    • Usage patterns and feature interactions
    • Performance and diagnostic data

    3. How We Use Your Information

    We process your personal data for the following purposes:

    • Providing, maintaining, and improving our Services
    • Processing videos and generating AI-powered outputs
    • Scheduling and publishing content to connected platforms on your behalf
    • Developing and enhancing our features and technology
    • Ensuring platform security and preventing abuse
    • Communicating with you about updates, support, and service-related matters
    • Complying with legal obligations and enforcing our terms

    4. Data Security

    Data security is of great importance to us. We implement appropriate technical, organizational, and administrative security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. Our security measures include:

    • Encryption of data in transit using HTTPS/TLS
    • Encryption of sensitive data at rest
    • Secure storage on industry-leading cloud infrastructure
    • Restricted access controls for personnel
    • Regular security assessments and monitoring

    While we work to protect your data, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to maintaining appropriate safeguards.

    5. Third-Party Services

    We work with trusted third-party service providers to deliver our Services. These providers are contractually obligated to protect your data and use it only for the purposes we specify. Our service providers include:

    • Cloud Infrastructure Providers: For secure data storage, compute, and video processing
    • AI Processing Providers: For video analysis, transcription, and content generation
    • Payment Processors: For subscription and billing management. When you purchase a subscription, your payment data is handled by our payment processor in accordance with their own privacy policy
    • Email Service Providers: For transactional and service-related communications
    • Analytics Providers: For product analytics and usage tracking to improve our Services
    • Social Media Platforms: For publishing content on your behalf to platforms you connect (TikTok, Instagram, YouTube, Facebook, Threads)

    These third-party services have their own privacy policies governing their use of your data. A list of our current service providers is available upon request by contacting hello@vugolaai.com.

    6. Data Sharing

    We do not sell your personal data. We may share your information only in the following circumstances:

    • With your explicit consent
    • With service providers who assist in operating our platform, under strict confidentiality agreements
    • To comply with legal requirements, court orders, or governmental requests
    • To protect our rights, privacy, safety, or property
    • In connection with a merger, acquisition, or sale of assets (with notice to you)

    7. Your Rights

    Depending on your location, you may have the following rights regarding your personal data:

    • Access: Request a copy of the personal data we hold about you
    • Correction: Request correction of inaccurate or incomplete data
    • Deletion: Request deletion of your personal data
    • Portability: Request your data in a machine-readable format
    • Withdrawal: Withdraw consent by disconnecting accounts or opting out
    • Objection: Object to certain processing of your data

    To exercise any of these rights, please contact us at hello@vugolaai.com.

    8. Data Retention and Deletion

    Retention Period

    We retain your personal data for as long as necessary to provide our Services, fulfill the purposes described in this Privacy Policy, or as required by law. Specific retention periods are as follows:

    • Account data: Retained for the duration of your account and up to 30 days after deletion request
    • Uploaded videos and generated clips: Deleted within 30 days of account deletion or upon your request
    • Payment and billing records: Retained for 7 years as required by financial regulations
    • Usage and analytics data: Retained for up to 24 months, then anonymized or deleted
    • Support communications: Retained for up to 2 years

    When data is no longer needed, we securely delete or anonymize it.

    How to Delete Your Account

    To request deletion of your account and associated data:

    1. Send an email to hello@vugolaai.com with "Account Deletion Request" as the subject
    2. Include the email address associated with your account
    3. We will process your request within 30 days

    Upon account deletion:

    • Personal data is removed within 30 days
    • Uploaded videos and generated content are permanently deleted
    • Aggregated, anonymized data may be retained for analytics
    • Some data may be retained as required by law

    9. Children's Privacy

    Our Services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information promptly. Users between 13 and 18 may use the Services only with verifiable parental or guardian consent. If you believe a child has provided us with personal data, please contact us at hello@vugolaai.com.

    10. International Data Transfers

    Your personal data may be transferred to and processed in countries other than your country of residence, including the United States. These countries may have different data protection laws. When we transfer your data internationally, we implement appropriate safeguards, such as standard contractual clauses, to protect your information in accordance with this Privacy Policy and applicable law.

    11. Cookies and Tracking Technologies

    We use cookies and similar technologies to:

    • Essential cookies: Maintain your session, keep you logged in, and ensure platform security (required for the Services to function)
    • Analytics cookies: Analyze usage patterns and feature interactions to improve our Services (via PostHog)
    • Preference cookies: Remember your settings and preferences

    Essential cookies are required for the Services to function and cannot be disabled. Analytics and preference cookies can be managed through your browser settings or by contacting us at hello@vugolaai.com to opt out. Note that disabling non-essential cookies may affect certain features of our Services.

    If you are located in the European Economic Area, you will be asked for consent before non-essential cookies are set. You may withdraw that consent at any time.

    12. Security Breach Notification

    In the event of a data breach that affects your personal information, we will notify affected users and relevant authorities in accordance with applicable laws and regulations. We will provide information about the nature of the breach and steps you can take to protect yourself.

    13. European Users (GDPR)

    If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR), including:

    • Right to be informed about how your data is processed
    • Right of access to your personal data
    • Right to rectification of inaccurate data
    • Right to erasure ("right to be forgotten")
    • Right to restrict processing
    • Right to data portability
    • Right to object to processing
    • Rights related to automated decision-making

    To exercise these rights or lodge a complaint, contact us at hello@vugolaai.com. You also have the right to lodge a complaint with your local data protection authority.

    14. California Users (CCPA/CPRA)

    If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

    • Right to know what personal information is collected and how it is used
    • Right to request deletion of your personal information
    • Right to opt-out of the sale or sharing of personal information
    • Right to non-discrimination for exercising your privacy rights
    • Right to correct inaccurate personal information

    We do not sell or share personal information as defined under the CCPA/CPRA. To exercise your rights, contact us at hello@vugolaai.com.

    15. Changes to This Policy

    We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make material changes, we will notify you by email or through a prominent notice on our platform prior to the changes taking effect. Your continued use of our Services after such notice constitutes acceptance of the updated Privacy Policy.

    16. Contact Us

    If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

    Vugola LLC
    Email: hello@vugolaai.com
    Website: https://vugolaai.com

    By using Vugola, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein.